Shipping Policy

Shipping Information

At Bespoke Reef, we work with trusted suppliers and courier partners to ensure your reef aquarium equipment arrives safely and as quickly as possible.

We currently ship within South Africa only.

Processing Time

Orders are typically processed within 1–3 business days after payment has been confirmed.

During high demand periods or supplier delays, processing may take slightly longer. If this happens, we will notify you as soon as possible.

Delivery Time

Estimated delivery times within South Africa:

Major Cities:
3 – 5 business days

Regional Areas:
5 – 7 business days

Delivery times may vary depending on courier schedules and location.

Shipping Couriers

We use reliable South African courier services such as:

• The Courier Guy
• Fastway Couriers
• Aramex
• PUDO (where available)

The courier used may vary depending on your location and the supplier shipping the product.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the size or weight of the order.

Occasionally we may offer free shipping promotions on selected products.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor the progress of your delivery.

and include photos of the damage so we can assist you as quickly as possible.

Contact

If you have any questions about shipping, please contact us:

Email: support@bespokereef.co.za
Website: BespokeReef.co.za